Ordering & Payment

What payment methods do you accept? We accept bKash (Personal) and Cash on Delivery (COD). For bKash, send payment to the number shown at checkout and share your Transaction ID — we’ll confirm and process your order once verified.

Is Cash on Delivery available everywhere? Yes, nationwide through our courier partner, subject to their delivery coverage.

Can I cancel my order? Yes, free of charge, any time before it’s dispatched. Contact us with your order number.

Shipping & Delivery

How long does delivery take? 1–2 business days inside Dhaka, 2–4 business days outside Dhaka. See our [Shipping Policy] for full details.

How do I track my order? Once dispatched, you’ll receive a tracking number by SMS/email. You can also visit our [Track Order] page or contact us directly.

What if my address is wrong or I miss the delivery? Please double-check your address and phone number at checkout. If a delivery attempt fails due to incorrect details, redelivery charges may apply.

Returns & Refunds

Can I inspect my order before paying (COD)? Yes — please check your parcel in front of the delivery agent before paying. You can refuse it at no cost if it’s damaged, incorrect, or not as described.

What if I paid by bKash and there’s a problem? Contact us within 3 days of delivery with photos/video and your order number. See our full [Refund & Returns Policy].

Are all products returnable? For hygiene and safety reasons, opened feeding items, pacifiers, teethers, and bath/skincare products can’t be returned for change-of-mind — but you’re always covered if an item arrives damaged, defective, or incorrect.

Products & Safety

Do you personally check the products you sell? Yes — every product is reviewed by us before it’s listed. We only add items we’d be comfortable using for our own children.

Still have a question? Reach out any time — see our [Contact page], we’re happy to help.