Shipping Policy

Last updated: 16-July-2026

1. Processing Time

Orders are processed and handed to our courier partner within 1–2 business days of confirmation (immediately for COD orders; after payment verification for bKash orders). Orders placed on Friday or public holidays are processed the next business day.

2. Delivery Partner

We currently ship all orders via Steadfast Courier. You will receive a tracking number by SMS/email once your order has been dispatched.

3. Delivery Timeframes

AreaEstimated Delivery
Inside Dhaka1–2 business days
Outside Dhaka (nationwide)2–4 business days

These are estimates and may vary due to courier volume, weather, or remote area access.

4. Delivery Charges

AreaCharge
Inside Dhaka[amount] BDT
Outside Dhaka[amount] BDT

Delivery charges are calculated at checkout based on your delivery address and order weight.

5. Cash on Delivery (COD)

For COD orders, please have the exact amount ready if possible, and inspect your parcel before paying — see our Refund & Returns Policy for details on refusing damaged or incorrect items at the doorstep.

6. Order Tracking

Once dispatched, you can track your order using the tracking number sent to you, or by contacting us directly with your order number.

7. Incorrect Address or Missed Delivery

Please double-check your delivery address and phone number at checkout. If a delivery attempt fails due to an incorrect address or an unreachable phone number, redelivery charges may apply. If you need to update your address after placing an order, contact us immediately, before the order is dispatched.

8. Delayed or Lost Parcels

If your order hasn’t arrived within the estimated delivery window, please contact us with your order number and we’ll investigate with our courier partner. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.

9. Contact Us