How Tracking Works
Once your order is packed and handed to our courier partner, we’ll send you a tracking number by SMS and/or email. You can use this to follow your parcel’s journey right up to delivery.
Order Status Guide
| Status | What It Means |
|---|---|
| Pending Payment | We’re waiting to verify your bKash payment |
| Processing | Your order is confirmed and being packed |
| Dispatched | Your order has been handed to our courier partner |
| Delivered | Your order has arrived |
Need to Check Your Order Status?
If you haven’t received a tracking update, or your order seems delayed beyond the estimated delivery window in our [Shipping Policy], contact us directly with your order number and we’ll look into it right away:
- Email: support@childshopaonline.com
- Phone/WhatsApp: 01993-222717
We aim to respond within 72 hours, though usually much faster.