Refund and Returns Policy

Refund & Returns Policy

Last updated: 16-July-2026

At Childshopaonline.com , we want you and your baby to be happy with every order. Here’s how returns, replacements, and refunds work.

1. Your Rights

Under the Consumers’ Rights Protection Act, 2009, you are entitled to a refund, replacement, or repair if a product you receive is:

  • Defective or damaged
  • Materially different from its description or images on our Site
  • Missing parts or incomplete

2. Cash on Delivery (COD) Orders — Inspect Before You Accept

If you’re paying by Cash on Delivery, please inspect your parcel in front of the delivery agent before making payment. If the product is visibly damaged, incorrect, or doesn’t match your order, you may refuse the parcel at the doorstep at no cost to you.

3. bKash (Prepaid) Orders — Reporting an Issue

If you paid via bKash and later find an issue with your order, contact us within 3 days of delivery with:

  • Your order number
  • Photos or a short video clearly showing the issue
  • A brief description of the problem

We’ll respond within 72 hours with next steps (replacement, refund, or repair, depending on the issue and product availability).

4. Return Window

  • 3 days from the delivery date for reporting damaged, defective, or incorrect items.
  • Change-of-mind returns (i.e., you simply no longer want the item) are accepted only if the product is unused, unopened, and in its original packaging, within the same 3-day window. Return shipping in this case is the customer’s responsibility.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

  • Feeding bottles, teats, and nipples
  • Pacifiers and teethers
  • Bath and skincare products
  • Any item that has been used, worn, or had its hygiene seal broken

This does not affect your right to a refund or replacement if any of these items arrive defective, damaged, or incorrect — the exclusion applies only to change-of-mind returns.

6. Refund Method and Timing

  • For bKash payments: approved refunds are sent back to the same bKash number used for payment, within 5–10 business days of approval.
  • For COD orders refused at delivery: no payment was taken, so no refund is necessary; if a replacement is needed, a new delivery will be arranged.
  • Store credit may be offered as an alternative to a cash refund, at your choice.

7. How to Start a Return or Report an Issue

Contact us with your order number and details:

8. Damaged-in-Transit Claims

If your item was damaged during delivery via our courier partner (Steadfast), please report it within 24 hours of delivery with photos of the packaging and product, so we can file a claim with the courier on your behalf.